by David Smith, on May 22, 2023 4:50:46 PM

Hello all - as we race through 2023 there’s a lot to update you on; including some regulatory changes, due diligence checking, a brand new agency and details of the …

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Topics:Dave's monthly digest

by David Smith, on Feb 1, 2023 5:15:10 PM

Hello all, I hope you had a lovely Christmas and New Year and are feeling refreshed and ready for 2023. Lots going on this quarter with ISA season just around …

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by Lauren Russell, on Feb 1, 2023 5:04:24 PM

We had our Blueprint 2023 sessions in December, so lets take the time to summarise and read over the below slides to familiarise ourselves with how we and our teams …

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by Lauren Russell, on Dec 16, 2022 12:00:00 AM

Good morning all, As we head into the festive period, I wanted to send the last digest of the year which will reflect on the previous 12 months. I would …

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Topics:The Growth SeriesDave's monthly digest

by Lauren Russell, on Dec 1, 2022 1:00:52 PM

Getting on board with the digital agenda; e-enablement; the benefits of the app. Following the recent milestone of the savings app turning 2, we wanted to highlight some of the …

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Topics:The Growth Seriesonlinecustomer onboardingMaximising your place in the local communityGrowing your businessCustomer retentionTraining

by David Smith, on Dec 1, 2022 11:23:59 AM

A focus on savings and mortgages this month, with both of our key areas performing well. There's also details on some tweaks to the Training and Competency scheme. Savings Novembers …

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by Lauren Russell, on Oct 12, 2022 3:10:14 PM

You'll find these notes, along with the short videos, really useful to support a discussion with your team about our strategic progress and the role you all play. Our Purpose …

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Topics:digital marketingRecruitmentGrowing your businessCustomer retentionWebsitesavingschannelsonline security

by David Smith, on Oct 12, 2022 3:09:50 PM

After a brief break we're back with a focus on savings – and an overview of what we've done to help us deliver on one of our Strategic Priorities – …

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Topics:Dave's monthly digest

by David Smith, on Jul 29, 2022 12:06:36 PM

Network Updates In a further step to align branches and agencies, we have recently written to your teams asking them to start using Head Office Functionality (HOF) when sending letters …

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by Jo Howarth, on Jul 29, 2022 10:34:02 AM

With so many learning resources out there, it can sometimes it can feel a little overwhelming - where to begin and what to choose. We’ve invested in LinkedIn Learning for …

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