--- title: The Agency Growth Series | David Smith (4) description: (4) --- [![NEW 2020 YBS logo2](https://blog.ybs.co.uk/hs-fs/hubfs/NEW%202020%20YBS%20logo2.png?width=228&height=42&name=NEW%202020%20YBS%20logo2.png "NEW 2020 YBS logo2")](https://agencyhub.ybs.co.uk/) ** ** [![Yorkshire Building Society](https://blog.ybs.co.uk/hs-fs/hubfs/YorkshireBuildingSociety_October2018/image/Yorkshire%20Building%20Society.png?width=228&height=36&name=Yorkshire%20Building%20Society.png "Yorkshire Building Society")](https://agencyhub.ybs.co.uk/) ** ** **MENU** ** ** ![media-activity-reverse_1920x550](https://blog.ybs.co.uk/hubfs/Hub/page-headers/1920x550/media-activity-reverse_1920x550.jpg) # Agency News & Articles # David Smith Recent Posts by David Smith: ## [Why proprietors need a customer retention strategy](https://blog.ybs.co.uk/why-proprietors-need-a-customer-retention-strategy) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Nov 13, 2019 9:05:12 AM [![Why proprietors need a customer retention strategy](https://blog.ybs.co.uk/hubfs/YBSO01_Blog_Images21.jpg)](https://blog.ybs.co.uk/why-proprietors-need-a-customer-retention-strategy) One of the defining questions of any business is how to achieve growth. Proprietors are no exception. A study by Exact found that 69% of professional services firms consider attracting … [Read Story **](https://blog.ybs.co.uk/why-proprietors-need-a-customer-retention-strategy) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing)[Customer retention](https://blog.ybs.co.uk/topic/customer-retention) ## [Website basics that proprietors should consider](https://blog.ybs.co.uk/website-basics-that-proprietors-should-consider) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Oct 30, 2019 9:41:25 AM [![Website basics that proprietors should consider](https://blog.ybs.co.uk/hubfs/YBSO01_Small_Blog_Images_Website_basics.jpg)](https://blog.ybs.co.uk/website-basics-that-proprietors-should-consider) We get a lot of questions about what we consider to be the key things to include in a website. How can you get the right image for your business? … [Read Story **](https://blog.ybs.co.uk/website-basics-that-proprietors-should-consider) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing)[Website](https://blog.ybs.co.uk/topic/website) ## [5 customer retention strategies for proprietors](https://blog.ybs.co.uk/5-customer-retention-strategies-for-proprietors) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Oct 16, 2019 10:19:35 AM [![5 customer retention strategies for proprietors](https://blog.ybs.co.uk/hubfs/YBSO01_5_Customer_Retention_Strategies_Por_Proprietors.jpg)](https://blog.ybs.co.uk/5-customer-retention-strategies-for-proprietors) Leads, customers and sales are the bread, butter and celebratory high five of anyone wanting to grow their business, and have been for centuries. But what if there was a … [Read Story **](https://blog.ybs.co.uk/5-customer-retention-strategies-for-proprietors) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing)[Customer retention](https://blog.ybs.co.uk/topic/customer-retention) ## [How to get the most out of LinkedIn In just 10 minutes a day](https://blog.ybs.co.uk/how-to-get-the-most-out-of-linkedin) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Sep 18, 2019 10:12:40 AM [![How to get the most out of LinkedIn In just 10 minutes a day](https://blog.ybs.co.uk/hubfs/YBSO01_Product_Images_JobAdvertLinkedInCheatsheet.jpg)](https://blog.ybs.co.uk/how-to-get-the-most-out-of-linkedin) When you think about it, you’re most likely to get referrals from people you have a strong relationship with - people you ‘know, like and trust’ to use the well … [Read Story **](https://blog.ybs.co.uk/how-to-get-the-most-out-of-linkedin) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing)[LinkedIn](https://blog.ybs.co.uk/topic/linkedin)[social media](https://blog.ybs.co.uk/topic/social-media) ## [4 business challenges every proprietor struggles with (and how to overcome them)](https://blog.ybs.co.uk/4-business-challenges-every-proprietor-struggles-with) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Sep 4, 2019 12:12:39 PM [![4 business challenges every proprietor struggles with (and how to overcome them)](https://blog.ybs.co.uk/hubfs/YBS001_4%20business%20challenges%20every%20proprietor%20struggles%20with_email_header-1.jpg)](https://blog.ybs.co.uk/4-business-challenges-every-proprietor-struggles-with) There’s no denying business can be tough at times. In this article, we’re delving into four of the most common challenges that proprietors share with us and have explored some … [Read Story **](https://blog.ybs.co.uk/4-business-challenges-every-proprietor-struggles-with) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing) ## [How LinkedIn groups can be great for building your business](https://blog.ybs.co.uk/how-linkedin-groups-can-be-great-for-building-your-business) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Aug 21, 2019 9:15:55 AM [![How LinkedIn groups can be great for building your business](https://blog.ybs.co.uk/hubfs/YBSO01_Product_Images_JobAdvertLinkedInCheatsheet.jpg)](https://blog.ybs.co.uk/how-linkedin-groups-can-be-great-for-building-your-business) One of the most useful features of LinkedIn is LinkedIn Groups. If used to its fullest extent, it can serve as a powerful tool to help build your business. There … [Read Story **](https://blog.ybs.co.uk/how-linkedin-groups-can-be-great-for-building-your-business) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing)[LinkedIn](https://blog.ybs.co.uk/topic/linkedin) ## [How to become a local influencer](https://blog.ybs.co.uk/how-to-become-a-local-influencer) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Jul 24, 2019 10:02:52 AM [![How to become a local influencer](https://blog.ybs.co.uk/hubfs/Maximising%20your%20place%20-%20PG%20guides%20-%20June%202019/Maximising%20your%20Place%20-%20LP%20images%20-%20June%202019/YBSO01_How_To_Maximise_Your_Place_Product_Images_Sponsorship-1.jpg)](https://blog.ybs.co.uk/how-to-become-a-local-influencer) Being the firm to turn to in your local area is a position sought after by many, and is an invaluable position to be in. Here’s a few tips to … [Read Story **](https://blog.ybs.co.uk/how-to-become-a-local-influencer) Topics:[customer onboarding](https://blog.ybs.co.uk/topic/customer-onboarding)[influencer](https://blog.ybs.co.uk/topic/influencer) ## [The importance of customer onboarding](https://blog.ybs.co.uk/the-importance-of-customer-onboarding) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Jul 10, 2019 10:45:00 AM [![The importance of customer onboarding](https://blog.ybs.co.uk/hubfs/YBSO01_Blog_Images_Recruitment_Starter_Pack.jpg)](https://blog.ybs.co.uk/the-importance-of-customer-onboarding) Customer onboarding is the journey you take customers through during and following the sale. It encompasses all their interactions and engagements with your business, ideally to enhance the customer experience … [Read Story **](https://blog.ybs.co.uk/the-importance-of-customer-onboarding) Topics:[customer onboarding](https://blog.ybs.co.uk/topic/customer-onboarding) ## [8 local opportunities that could help grow your business](https://blog.ybs.co.uk/8-local-opportunities-that-could-help-grow-your-business) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on Jun 26, 2019 10:40:30 AM [![8 local opportunities that could help grow your business](https://blog.ybs.co.uk/hubfs/Maximising%20your%20place%20-%20PG%20guides%20-%20June%202019/Maximising%20your%20Place%20-%20LP%20images%20-%20June%202019/YBSO01_How_To_Maximise_Your_Place_Product_Images_Local_Media_Relations-1.jpg)](https://blog.ybs.co.uk/8-local-opportunities-that-could-help-grow-your-business) It’s worth identifying all the local opportunities available to you in order to help you establish the foundation from where your business will flourish and grow. Here’s our list of … [Read Story **](https://blog.ybs.co.uk/8-local-opportunities-that-could-help-grow-your-business) Topics:[marketing](https://blog.ybs.co.uk/topic/marketing) ## [Attracting the right employee](https://blog.ybs.co.uk/attracting-the-right-employee) by [David Smith](https://blog.ybs.co.uk/author/david-smith), on May 15, 2019 10:52:11 AM [![Attracting the right employee](https://blog.ybs.co.uk/hubfs/YBSO01_Blog_Images_Online_Marketing.jpg)](https://blog.ybs.co.uk/attracting-the-right-employee) In a competitive marketplace, how do you make sure you’re attracting and retaining the right kind of talent for your business? Getting the right person is great - they’ll whizz … [Read Story **](https://blog.ybs.co.uk/attracting-the-right-employee) Topics:[The Growth Series](https://blog.ybs.co.uk/topic/the-growth-series) [** Prev](https://blog.ybs.co.uk/author/david-smith/page/3) [All Posts](https://blog.ybs.co.uk/all) [Next **](https://blog.ybs.co.uk/author/david-smith/page/5) ### Recent Posts ### Posts by Topic - [Dave's monthly digest (21)](https://blog.ybs.co.uk/tag/daves-monthly-digest) - [The Growth Series (11)](https://blog.ybs.co.uk/tag/the-growth-series) - [marketing (11)](https://blog.ybs.co.uk/tag/marketing) - [Customer retention (4)](https://blog.ybs.co.uk/tag/customer-retention) - [Growing your business (4)](https://blog.ybs.co.uk/tag/growing-your-business) - [Training (4)](https://blog.ybs.co.uk/tag/training) - [online (4)](https://blog.ybs.co.uk/tag/online) - [channels (3)](https://blog.ybs.co.uk/tag/channels) - [customer onboarding (3)](https://blog.ybs.co.uk/tag/customer-onboarding) - [online reviews (3)](https://blog.ybs.co.uk/tag/online-reviews) - [online security (3)](https://blog.ybs.co.uk/tag/online-security) - [ISA Saving (2)](https://blog.ybs.co.uk/tag/isa-saving) - [ISA season (2)](https://blog.ybs.co.uk/tag/isa-season) - [LinkedIn (2)](https://blog.ybs.co.uk/tag/linkedin) - [Website (2)](https://blog.ybs.co.uk/tag/website) - [digital marketing (2)](https://blog.ybs.co.uk/tag/digital-marketing) - [savings (2)](https://blog.ybs.co.uk/tag/savings) - [Fraud and scams (1)](https://blog.ybs.co.uk/tag/fraud-and-scams) - [Lead generation (1)](https://blog.ybs.co.uk/tag/lead-generation) - [Maximising your place in the local community (1)](https://blog.ybs.co.uk/tag/maximising-your-place-in-the-local-community) - [Podcast (1)](https://blog.ybs.co.uk/tag/podcast) - [Recruitment (1)](https://blog.ybs.co.uk/tag/recruitment) - [influencer (1)](https://blog.ybs.co.uk/tag/influencer) - [membership (1)](https://blog.ybs.co.uk/tag/membership) - [social media (1)](https://blog.ybs.co.uk/tag/social-media) [More...](https://blog.ybs.co.uk/author/david-smith/page/4#) ### Subscribe to Updates For YBS agency internal use only. 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